Viewing customer comments gathered in standard surveys
Users can view and download customer comments from the Standard P7 Survey templates using the Survey: Summary report
Firstly, navigate to the INSIGHTS module using the menu on the left hand side of the application.
Go to SURVEYS to access reporting for this module
Find Survey:Summary report and click GO
Run the SURVEY: SUMMARY report for the event you are interested in.
TIP: To compare to a benchmark you can select all events that have been surveyed at your organisation or pick specific events.
In the standard P7 survey templates (both long and short) there are three questions that have comments options for customers to give further information. In both templates, these are questions 1,2 &3.
The comments can be accessed via a hyperlink from the report.