Troubleshooting the scheduler

If the DDX is not automatically running as expected you can follow these steps to help resolve the issue.

Check Scheduler has been set

Check Scheduler has been set
  1. Open DDX software
  2. Go to Schedule tab
  3. Select a time  2 or 3 minutes from current time
  4. Click on Apply button
  5. Please contact Purple Seven to check whether the scheduled upload started or not
  6. Change the time back to the old one
  7. Click on Apply button

Check DDX scheduler services

Check DDX scheduler services
  1. Press CTL,ALT and DEL together to get Windows Task Manager
  2. Go To Services tab
  3. Then Click on Services Button in Service tab as shown below
  4. In the popup window find DDXSchedulerService. Check the Status.  If it is not started right click and start the scheduler.
  5. Repeat the steps in the previous section "Check Scheduler has been set"

 This should resolve the issue with the scheduler.

If the DDX scheduler refuses to work... You'll need to create a windows scheduled task - follow these steps:

Set-up a Windows Scheduled Task

Set-up a Windows Scheduled Task
  1. Start > All Programs > Accessories > System Tools > Task Scheduler.  Windows may ask for permission to Continue  Click Accept
  2. Click on Action -> Create Task


Create a new task

Create a new task

General Tab

  1. Name  DDX
  2. Tick “Run whether user is logged on or not”
  3. Tick “Run with highest privileges”

In the Security Options, make sure that the user set to run the task has sufficient admin privileges.  If you use a persons user credentials here, be aware that this task will stop running if their account is deactivated after they leave.  Ideally you will create a new windows user called DDX User to run this task.

Create a new trigger

Create a new trigger

Click on the triggers tab

  1. Click New
  2. Settings = Daily
  3. Set time you would like the DDX to run
  4. Tick “Stop task if it runs longer than:” set to 4 hours
  5. Tick “Enabled”
  6. Click OK

Create a new Action

Create a new Action
  1. Action = “Start a program”
  2. In “Program/script:” Browse to the DDX (normally C:\Program Files(x86)\P7\DDX\DDX2.3 (the Application))
  3. In “Add arguments (optional)" type:  -u
  4. Click OK

Edit settings on the conditions tab

Edit settings on the conditions tab
  1. Tick “Start the task only if the computer is on AC power?
  2. Tick “Stop if the computer switches to battery power
  3. Tick “Wake the computer to run this task”

Settings tab

Settings tab
  1. Tick “Allow the task to be run on demand”
  2. For “Stop the task if it runs longer than:” select 4 hours
  3. Click OK


All Done!

You've now set-up the scheduled task to automatically run the DDX.  


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