Data upload is not completing (SQL DDX)

SQL DDX requires a SQL user (or windows credentials) to access the data tables in your ticketing system. When the scheduled task kicks off the data upload, it is the user with these permissions that accesses the correct tables and enables the DDX to make a successful upload. 

If this SQL user does not have the correct permissions or the installation has been set up using a Domain User, the upload will fail producing an error message.  


Within your SQL application, check the permissions associated with the user allocated to the DDX, ensuring it has privileges to access the correct tables for the DDX. These will vary according to your ticketing system. 


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