Data in Transit
Our proprietary software application - the Daily Data Extractor (DDX) - is compatible with most ticketing systems in use in the cultural sector.
Overnight, every night it transfers customer and ticketing data from your ticketing server - which might be hosted locally or by your ticketing provider - to our secure servers.
Data is extracted using the automated software from the ticketing database. You are able to restrict access to the database tables that we are allowed to read from. Software extracts data, encrypts and compresses before sending securely over SSL. Data is sent via SSL tunnel to a webservice hosted on our private domain. This is secured by an SSL certificate providing 2048 bit encryption.
On our servers, your organisation has its own database that can only be accessed by trained staff or by nominated members of your team through a front end application (if you have a subscription with us).