Purple Seven Knowledge BasePurple Seven ModulesSurveys Reporting Viewing customer comments gathered in standard surveys

Viewing customer comments gathered in standard surveys

Users can view and download customer comments from the Standard P7 Survey templates using the Survey: Summary report

Firstly, navigate to the INSIGHTS module using the menu on the left hand side of the application. 

Go to SURVEYS to access reporting for this module

Find Survey:Summary report and click GO

Run the SURVEY: SUMMARY report for the event you are interested in. 

TIP: To compare to a benchmark you can select all events that have been surveyed at your organisation or pick specific events.

In the standard P7 survey templates (both long and short) there are three questions that have comments options for customers to give further information. In both templates, these are questions 1,2 &3.

The comments can be accessed via a hyperlink from the report. 

Question 1: about the event

Question 2: about the venue

Question 3: Value for money

Download the results

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