Manually trigger the DDX (version 2.3)
Sometimes it's helpful to manually trigger the DDX to send the latest data to Purple Seven. You may want to do this if:
- The DDX has not uploaded for a period of time or
- You have a need to immediately update the statistics in your account.
This article is valid for the version of DDX 2.0 - 2.4 and is only relevant for the installed version of the DDX (i.e. if you run Spektrix,, the web version of Advanced Ticketing, Seat Advisor or Ticketsolve you should contact Purple Seven support in order to manually trigger the data feed).
Open the DDX
Select the account you want to upload
Most organisations will see a screen with only one organisation listed. if this is the case you should simply click on the option box next to the account name then click "Extract & Upload".
Close the DDX
When you are done - simply close the DDX.