Purple Seven Knowledge BaseDDX ArticlesManually trigger the DDX (version 2.3)

Manually trigger the DDX (version 2.3)

Sometimes it's helpful to manually trigger the DDX to send the latest data to Purple Seven.  You may want to do this if:

  1. The DDX has not uploaded for a period of time or
  2. You have a need to immediately update the statistics in your account.

This article is valid for the version of DDX 2.0 - 2.4 and is only relevant for the installed version of the DDX (i.e. if you run Spektrix,, the web version of Advanced Ticketing, Seat Advisor or Ticketsolve you should contact Purple Seven support in order to manually trigger the data feed).

Open the DDX

You will need to be logged on to the computer where the DDX is installed.  It is also a good idea to logged in as an Administrator.

Open the DDX

Select the account you want to upload

Most organisations will see a screen with only one organisation listed.  if this is the case you should simply click on the option box next to the account name then click "Extract & Upload".

Select the account you want to upload

If you run a data centre and have multiple accounts simply select the account you want to upload

Note: if the account isn't listed on the tab "Control Panel" you will need to add (and Enable) it on the "Settings"  tab.

If you run a data centre and have multiple accounts simply select the account you want to upload

Monitor Progress

You will see that the DDX is uploading by looking at the status bar at the bottom

Monitor Progress

Close the DDX

When you are done - simply close the DDX.

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