Installing the DDX

Pre-requisites

Before starting to install the DDX you will need:

  1. To have signed our Data Confidentiality Agreement
  2. Have both a vnuID (Unique Venue Identifier) and a Serial Key.
  3. Have the latest version of the DDX

You may also wish to review the DDX Technical Specification.

You should also ensure that your ticketing system is compatible and that you have the correct type of DDX for your system

What Sort of DDX do I Need?

We support many different ticketing systems and we have two solutions to synchronise your ticketing data with us.

If your ticketing system is in the following list, there is no need to install any software on your Box Office, but you will need to contact Purple Seven with the required details:

 

 

 

The installation Process

If you have one of the following ticketing systems you will likely need to install the DDX on your servers.

  • Enta
  • PatronBase
  • Tessitura
  • Audience View (not for hosted sites)
  • Red 61
  • Pro-Venue Databox (32bit only)
  • Pro-Venue Max
  • SRO (aka; TopTix, PatronEdge)

If your system is hosted with your ticketing provider you can ask them to either add you to their existing DDX or they should install a new one.

Open the installer

Open the installer

Double click on the installer.

Click Install

Click Install

Accept the defaults here,  The destination folder is the folder where the files will be extracted to - NOT installed.

DDX Set-up Wizard - Click next

DDX Set-up Wizard - Click next

Select the installation Folder

Select the installation Folder

Normally you can accept the default Folder that is presented.  Ensure that "Everyone" is selected and don't select "Just Me".  If you select "Just Me" some features including the scheduler will not work

Confirm your installation

Confirm your installation

Wait a few seconds.

Wait a few seconds.

This step takes only a few seconds.  Sit back till you see the next screen

You've installed it

You've installed it

Now it's finished - just click close

Configuration

Open the Application from your start menu

Open the Application from your start menu

First Check your internet settings

First Check your internet settings

Click on the Tab at the top of the screen labeled Internet Settings.  Push the Test Internet Connection.  This tests the DDX's ability to communicate with our server (not just the ability to connect to the internet).    If the internet connection fails, it is likely that you are not connected to the internet.  So try opening a web page in your web browser.  If this doesn't work you will need to resolve this before continuing with the installation.  

If your web browser connects to the internet but the Test Internet Connection button returns a failure - it's likely that your IT network uses a Proxy Server - you will need to contact your IT administrator to input the correct details here.

Add your Venue to the Settings tab

 Add your Venue to the Settings tab

Make sure you have the "Venue ID" and "Serial Number" to hand, then click on "Add Venue"

 

Enter the venue details

Enter the venue details

The number in the picture correspond with the numbering below.

  1. Add the Serial Key.  You need to obtain this from Purple Seven. This should contain no spaces.  It is not case sensitive but as a rule all letters should be in caps.
  2. Enter the Venue name.  This is a free space text box and is for your information only
  3. Enter the Venue ID:  You need to obtain this from Purple Seven.  This is a number and should contain no letters or symbols
  4. Select your ticketing system from the drop down box.  If your ticketing system is not listed, please contact Purple Seven.  The remaining instructions are for SQL based ticketing systems (i.e. not Databox or Pro Venue Max) - see separate instructions
  5. You can turn off the DDX by leaving this tick box blank.  This will save your settings but will never send data to Purple Seven until it has been ticked.
  6. Here you need to enter what's called a Connection String.  This is a standard piece of text that connects to the SQL database.  It contains 4 pieces of information which you may need to ask your Ticketing Supplier for.  These are:

 

  • Server - The name of your SQL Server Instance
  • UID- The user name by which to connect to the database
  • PWD: the password for the User name you provided.
  • Database: the name of the database that contains the ticketing information

Alternatively your ticketing provider may advocate a Trusted Connection.

Here are some examples of the two different types of connection string.

The following is known as "SQL Server Authentication".  Values inside [] are for example only - when you replace the values you should also remove the [ ]

  • Server=[TicketingServer];UID=[Jim];PWD=[123456];Database=[TixDB]

The second type of connection string is known as "Windows Authentication".  It uses the user name and password of your windows PC to connect to the SQL server.  Again, replace the [ ] in the example below when you do it for real

  • Server=[TicketingServer];Trusted_connection=True;Database=[TixDB]

Test your connection String

Test your connection String

Push the Test Connection String Button - if SQL Server has allowed you to connect, you will get this message.

You may get an error message which may mean that the any one of the pieces of information you entered were not correct - Check these before trying again.

If you can not get the Test to return the above message you may need to contact your IT Administrator or your Ticketing Provider,

Click Apply!

Click Apply!

When you you have inputted all the data correctly - don't forget to click apply!  

Settings

Settings

Now you have successfully configured your venue, from the Settings tab, you can:

  1. Delete this venue - Click the red cross
  2. Edit the information - click the notepad icon
  3. Enable / disable the DDX for this venue by checking or unchecking this box
  4. If you are a ticketing provider who is installing the DDX on a shared server where the DDX needs to power more than 1 venue - you can add further venues by clicking the Add Venue button

Schedule the time you want the DDX to run

Schedule the time you want the DDX to run

To schedule the DDX to run everyday at a specified time, Click on the Schedule Tab and set the time you want the DDX to wake up and send the data.  - Don't forget to hit the Apply button to save your changes.  

Note: try not to set the DDX to run on the hour (i.e where Minutes = 00) wherever possible.  Choose the minutes at random (if you have the freedom to do this).  Ensure that the DDX won't run when your back up or other maintenance is running.  It won't interfere with your backups but it also won't send the data.

Control Panel Tab

Control Panel Tab

Your Venue is only displayed on the Control Panel tab when you have checked the "Enabled" tick box on the Settings.   If you want to test an upload - or if at a later date you want to run the DDX manually - you can simply place a tick in the radio button (highlighted on the above screenshot) and press the Extract & Upload button.

The Log...

Sometimes you may encounter difficulties with the installation or, something that you are unaware of has changed and the DDX not longer operates.  When this happens it might be helpful to send us the contents of the Log.  to get this simply click "View Log" and send us the file that loads up.

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